Frequently asked questions
Helpful answers in one place.
Find quick answers about custom work, memorial jewelry, classes, pickup, and shipping.
Client reviews
What local clients say
A few short reviews from people who have worked with Moss Creek Art.
“Beautiful store with one-of-a-kind pieces. Carlee creates amazing things and is very gracious in handling loved ones’ memorial pieces.”
— Lesley R
“Beautiful jewelry. My favorite ring I own is from here. Everything is high quality and built to last.”
— Kayla Z
“Carlee pays attention to every detail. Each piece feels unique, carefully crafted, and a pleasure to wear.”
— Sharon M
General FAQ
Questions clients ask most often
How do I start a custom piece?+
Start by reaching out through the contact form or memorial quote form with the kind of piece you have in mind. Carlee will follow up personally to talk through style, materials, timing, and next steps.
Do you offer consultations?+
Yes. Consultations are part of the process, whether you are planning a custom handmade jewelry piece, memorial jewelry, permanent jewelry, or a studio class question.
Is studio pickup available?+
Yes. Studio pickup in New Cumberland, Pennsylvania can be arranged when your piece is complete.
Do you ship across the U.S.?+
Yes. Finished jewelry can be shipped securely across the U.S., and Carlee can confirm the best delivery option for your order.
Do you create memorial jewelry with ashes, flowers, or hair?+
Yes. Moss Creek Art creates custom memorial jewelry with ashes, flowers, or hair, including cremation rings, memorial necklaces, and one-of-a-kind keepsakes.
How much memorial material is needed?+
Usually a teaspoon or less of ashes is enough, and only a small amount of flowers or hair is needed. Carlee will confirm the best amount before anything is sent or dropped off.
Do you offer permanent jewelry?+
Yes. Permanent jewelry is part of the broader Moss Creek Art offering. Reach out to ask about current availability, private appointments, or special-event requests.
Do you make live edge lighting?+
Yes. Moss Creek Art also creates live edge lighting with a handmade, artistic finish. Use the contact form to ask about current availability and custom directions.
How do classes work?+
You can browse current classes online, choose the session that fits you best, and reserve your spot there. If you have questions before booking, the class question form is the easiest way to reach out.
Can artists host a class or inquire about studio use?+
Yes. Artists and instructors can use the host-a-class inquiry page to ask about class ideas, studio use, preferred dates, and recurring opportunities.
Classes FAQ
Questions about classes and studio bookings
How do I reserve a studio class?+
Browse the current class calendar online, choose the class that fits your timing, and reserve your spot there.
Do class offerings change?+
Yes. Offerings can shift with the season, studio schedule, and current projects, so the online class list is the best place to see what is available now.
What if I have questions before I book?+
Use the class question form if you want to ask about timing, skill level, private groups, or whether a class is a good fit before reserving.
Can I ask about private groups or hosted classes?+
Absolutely. Reach out about birthdays, creative gatherings, or artist-led sessions if you want something more private or custom.
I am an artist. Can I host or rent the studio for my own class?+
Yes. The artist inquiry page is there for teachers, visiting artists, and studio-use questions, including class type, preferred dates, and estimated group size.
Memorial product FAQ
Questions tied to featured memorial pieces
Use these answers when you want details about the main memorial products before reaching out.
Cremation Channel Ring Sterling (6mm)
Do I need to know my exact ring size before reaching out?+
If you are unsure, start with a quote request. Carlee can help you confirm sizing before production begins.
Can I request a more subtle memorial look?+
Yes. A translucent finish and understated color palette can create a quieter, more minimal memorial style.
Cremation Long Bead Necklace
Are chains included?+
Chains and bracelets can be discussed separately so you can choose the memorial bead first and then finalize the best way to wear it.
Can I describe colors instead of choosing one preset?+
Yes. The quote form is the best place to describe preferred tones, special symbolism, or styles you want help refining.
Cremation Galaxy Pendant
What if I do not know whether I want translucent or solid color?+
Choose the help-me-decide option. Carlee can suggest a finish based on the memorial material and the look you prefer.
Can this be created with flowers or hair instead of ashes?+
Yes. This pendant can be created with ashes, flowers, or hair, depending on the memorial direction you want to take.